Scriptel mSign FAQs

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Revision as of 09:30, 17 January 2018 by Samuel Lovetro (talk | contribs)
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Q: What is mSign?
A: mSign is software which emulates a Scriptel signature pad on a mobile device.
Q: Which mobile devices are supported?
A: Android and iOS devices.
Q: How do I use it to sign documents?
A: Scriptel signature pads plug into the USB port of your computer. The mobile device virtually plugs into your USB port through the mSign Desktop application running in the toolbar. Once the mobile device is paired to the desktop application, your mSign signature pad is "plugged in". Any application that runs with a physical pad now runs with your mobile device.

Please see the following guides:

Q: Is it free?
A: The mobile application is free, but to use them you must have mSign Desktop installed on your computer. mSign desktop requires a license key. When you run mSign Desktop for the first time a 90-day trial license key is automatically obtained. After your trial is complete, a permanent license key is required. List price is $69 for a 3-year license.
Q: Do I need internet access?
A: The mobile application is paired to the desktop application through an mSign pairing server. Scriptel hosts a public pairing server, which is free to use, but it does require internet access for both the mobile device and the desktop. If you cannot provide internet access, Scriptel will license the pairing server for you to install on a Linux server on within your network.
Q: Are my signatures secure?
A: Yes. Although all signatures go through the mSign pairing server, all signatures are SSL encrypted at the mobile app and decrypted on the desktop. The server cannot decrypt signature data and signatures are never stored except, possibly, by the destination application on the desktop.
Q: Will it work with Citrix?
A: Not on XenApp. mSign will work when installed on the virtual desktop of XenDesktop.
Q: Will it work with VMWare?
A: Yes, when mSign Desktop is installed on the virtual desktop.
Q: Will it work with RDP?
A: Yes, when mSign Desktop is installed on the virtual desktop.
Q: Can I use it on Mac or Linux?
A: No. mSign Desktop runs only on Windows 7 and up.
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