Citrix Native USB forwarding

Attention: Important notice to customers who use Citrix Native USB forwarding

If you use Citrix Native USB forwarding and have whitelisted the PID in Citrix Studio / Policies / USB, you will need to add the PID of our new Compact LCD and Slimline LCD pads. Most customers who use Scriptel products whitelist only the Vendor Id, which has not changed and in which case no change is necessary. But if you have the PID listed, be sure to add the new one. Don’t replace the old PID or your old signature pads will not work.

2nd and 3rd generation signature pads can be identified by looking at the 9th digit of the serial number. If it is a 6, the PID is new. For example, 157021126239.

Product	Original PID	Gen II	Gen III
ST1550	0200	0400	0480
ST1570	0207	0403	0483
ST1580	N/A	0404	0484
ST1475	0206	0402	0482

For more information, please read our complete PID reference.