Citrix Native USB forwarding: Difference between revisions
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Jeremy Vasta (talk | contribs) (Added Gen III PIDs plus 1580 and 1475) |
Jeremy Vasta (talk | contribs) m (Modified wording to cover Gen II and III) |
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If you use Citrix Native USB forwarding '''and''' have whitelisted the PID in Citrix Studio / Policies / USB, you will need to add the PID of our new Compact LCD and Slimline LCD pads. Most customers who use Scriptel products whitelist only the Vendor Id, which has not changed and in which case no change is necessary. But if you have the PID listed, be sure to '''add''' the new one. Don’t replace the old PID or your old signature pads will not work. | If you use Citrix Native USB forwarding '''and''' have whitelisted the PID in Citrix Studio / Policies / USB, you will need to add the PID of our new Compact LCD and Slimline LCD pads. Most customers who use Scriptel products whitelist only the Vendor Id, which has not changed and in which case no change is necessary. But if you have the PID listed, be sure to '''add''' the new one. Don’t replace the old PID or your old signature pads will not work. | ||
2nd and 3rd generation signature pads can be identified by looking at the 9th digit of the serial number. If it is a '''6''', the PID is new. For example, 15702112'''6'''239. | |||
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Latest revision as of 12:16, 29 May 2024
Attention: Important notice to customers who use Citrix Native USB forwarding
If you use Citrix Native USB forwarding and have whitelisted the PID in Citrix Studio / Policies / USB, you will need to add the PID of our new Compact LCD and Slimline LCD pads. Most customers who use Scriptel products whitelist only the Vendor Id, which has not changed and in which case no change is necessary. But if you have the PID listed, be sure to add the new one. Don’t replace the old PID or your old signature pads will not work.
2nd and 3rd generation signature pads can be identified by looking at the 9th digit of the serial number. If it is a 6, the PID is new. For example, 157021126239.
| Product | Original PID | Gen II | Gen III |
|---|---|---|---|
| ST1550 | 0200 | 0400 | 0480 |
| ST1570 | 0207 | 0403 | 0483 |
| ST1580 | N/A | 0404 | 0484 |
| ST1475 | 0206 | 0402 | 0482 |
For more information, please read our complete PID reference.